Privacy Policy

SureSearch Legal Services Limited (a company which is registered in England with registered number 09151450 and whose registered office is 3 Shannon Close, Littlehampton, West Sussex, BN17 6PR), trading as "SureSearch", (referred to in this policy as "SureSearch Legal Services Limited", "we" or "us"), is committed to protecting the privacy and confidentiality of information provided by all users of our website, which is:-

Accordingly, SureSearch Legal Services Limited upholds the relevant data protection principles and processes your personal data in accordance with the EU General Data Protection Regulation (GDPR). Please read the following policy to understand how we use and protect the information that you provide to us. By registering or placing an order on any of the Website, you consent to the collection, use and transfer of your information under the terms of this policy.

Protection of personal data

We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to, accidental loss of, or destruction or damage to, your personal data. In particular, we store your personal details on a secure server. We use encryption technology when obtaining and holding details electronically from you and we use firewalls to protect our servers from outside intrusion. We will retain your information for a reasonable period or as long as the law requires.

Information that we collect from you

We maintain a contact management database containing names and addresses of both registered users and unregistered firms. We use this data to contact potential customers to inform them about our services. We may also hold details on the database of correspondence and conversations which we have with potential customers whom we contact, but we only keep these communication records or any details about potential customers on the database if they do not object to us doing so.

We also ask you or your colleagues to supply us with various information about yourself and your colleagues when you register and during your use of the Website. During registration, we may collect and process certain information about you including your name, business addresses, DX numbers, telephone numbers, fax numbers and other key personnel's contact names and e-mail addresses. We also collect the names, job titles, e-mail addresses and preferred usernames and passwords of your designated users. We may issue replacement usernames and passwords.

When you place an order for our services on the Website, we collect further information that you submit to us, for example, your reference details and property details.

We may also collect information about your use of the Website, as well as information about you, by the use of emails or letters you send to us.

Using your information

Your information will enable us to provide you with access to all parts of the Website and to supply the services you have requested. We will keep records of those customers who have requested access to secure parts of the Website and we will use and analyse the information we collect so that we can administer, support, improve and develop our business.

From time to time we may use your information to contact you by telephone, by post or by e-mail, for your views and feedback on our services and to notify you occasionally about important changes or developments to them or to the Website. We may also send you details about property and other information services we provide, either directly or acting as a reseller for other third parties. These products include official Local Authority searches and supporting documents; Land Registry searches, additional conveyancing searches such as Environmental, Chancel, Utility, and Transport searches; other specialist searches and ancillary services, plans, photography, etc., and relevant insurance products to our marketplace.

We also use the information which you or your colleagues provide to us to process your orders (including passing your details onto for example the National Land Information Service hub, to data providers and, where appropriate, to a payment agent (whose details are available on request)), to deliver search results to you, to contact you in case we have any queries about your order, to bill you and to give you a quality service.

Disclosure of your information

Where you have consented when providing us with your details, we may also allow carefully selected third parties (search product suppliers) to contact you occasionally about products and services which may be of interest to you. They may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know.

We may transfer our databases containing your personal data if we sell our business or part of it. Similarly, if we enter into a joint venture or if our business is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Countries outside the European Union (EU) do not always have strong data protection laws. However, it will be extremely rare for us to deal with a non-EU supplier and even then we will always take steps to ensure that your information is used by third parties in accordance with this policy.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.


The Website may contain links to other Website or frames of other Website. Please be aware that we are not responsible for the privacy and data protection practices of other Website which may be reached through these links. You should read the privacy and data protection policies and statements contained on any such linked website.

Accessing and updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any material changes to the way in which we use your data will be described in future versions of this policy which will be posted on the Website. Each time you enter the Website, you agree that the policy current at that time shall apply to all data which we hold about you.


If you have any questions, comments or suggestions about the way in which we use your personal data, please e-mail us at or write to us at SureSearch Legal Services Limited, 3 Shannon Close, Littlehampton, West Sussex, BN17 6PR. If any of your personal data changes you should inform us and we edit the data on the Website.