SureSearch are registered with the Property Codes Compliance Board (‘PCCB’) as a subscriber to the Search Code. The PCCB independently monitors how registered search firms maintain compliance with the Code.
The Search Code:
By giving you this information, the search firm is confirming that they keep to the principles of the Code. This provides important protection for you.
Search firms which subscribe to the Search Code will:
If you have a query or complaint about your search, you should raise it directly with the search firm, and if appropriate ask for any complaint to be considered under their formal internal complaints procedure. If you remain dissatisfied with the firm's final response, after your complaint has been formally considered, or if the firm has exceeded the response timescales, you may refer your complaint for consideration under The Property Ombudsman scheme (TPOs). The Ombudsman can award compensation of up to £5,000 to you if he finds that you have suffered actual financial loss and/or aggravation, distress or inconvenience as a result of your search provider failing to keep to the Code.
Please note that all queries or complaints regarding your search should be directed to the search firm in the first instance, not to TPOs or to the PCCB.
TPOs Contact Details:
The Property Ombudsman Scheme
43-55 Milford Street
You can get more information about the PCCB from www.propertycodes.org.uk
Please ask your search firm if you would like a copy of the Search Code.
If you want to make a complaint, we will:
Complaints should be sent to:
Mrs Sheree Billingham
Company Director and Code Compliance Officer
3 Shannon Close,
Tel: 0845 023 0329
Fax: 0845 023 0331
If you are not satisfied with our final response, or if we exceed the response timescales, you may refer the complaint to The Property Ombudsman Scheme (TPOs):
We will co-operate fully with the Ombudsman during an investigation and comply with his final decision.